Refund Policy
Our Return and Refund Policy was last updated 28 February 2023
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Your Order Cancellation Rights
You are entitled to cancel your order before the order is shipped, without giving any reason for doing so.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: kristalhardware@gmail.com
We will reimburse you no later than 3 days from the day on which the order is cancelled. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
Kristal Hardware And Plywood, Sri Lakshmi Venkateshwara Complex, B.B, Road, near Old Bus Stand, opp. HDFC Bank, Bengaluru, Karnataka 562110, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Refund will be processed if the goods our return policy and the refund amount will be processed within 7 days of receiving the goods at our address
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: kristalhardware@gmail.com
Or WhatsApp Us On: +91 8050880225